The Allard A. Allston Housing Office complex is located in the courtyard of Belle Isle, Snow Island, and Ellen C. Watson residence halls. The Housing office is open during regular university business hours. Office space for the housing staff, a service desk, restrooms, a meeting room, and study room are located in the complex.Other amenities include a microwave oven, vending machines, and a copy machine. Services include maintenance requests, room change requests, package pick-up, key services, and general residential student assistance.

The Laundry facilities are located adjacent to Ervin Dining Hall and in Heyward Community Center. Coin operated vending machines with laundry products are available.

Laundry services at Francis Marion University are provided through a partnership with Caldwell & Gregory.  The laundry rooms on campus have been equipped with the most Energy Efficient washers and dryers on the market today. Each laundry room has instruction signs on the proper use of the equipment and how to notify Caldwell & Gregory if a machine malfunctions.

Clothing must be promptly removed to allow others the opportunity to utilize the services. The university does not assume responsibility for the loss or theft of property left in machines or on the premises. Laundry not picked up in a 24-hour period will be discarded.

For all residential students, the cost of laundry is included in your room fees. There are no additional charges for washing or drying.

Check available washers and/or dryers with Wash Alert before going to the laundry room.  Wash Alert allows you to monitor laundry status in both the Heyward Building Laundry Room and the Ervin Dining Hall Laundry Room. Sign on by using the convenient QR code posted in each laundry room to monitor via your phone. You may also receive notification when your laundry is complete, and report problems to keep machines up and running. Download the app for android or the app for iPhone from your smartphone.

For the most efficient delivery of your mail, refer to the sample address listed below. Each resident is assigned a campus number and a key to his/her mailbox. Mail will be posted to mailboxes each day (Monday through Friday) by 5 p.m. Check your mailbox each day to receive US Postal Service deliveries and official FMU correspondence. Failure to check mailboxes will not excuse residents from any responsibilities which were communicated by official university correspondence and posted to mailboxes. Messages may be placed in mailboxes when residents cannot be reached by telephone. Each residential area has its own set of mailboxes for the students living there.

Your address format is:

Resident’s Name
Campus # _____
5130 East Palmetto Street
Florence, South Carolina 29506

Outgoing mail with proper postage may be placed in either of the U.S. Postal Boxes located on campus or taken to the Mail Center in the Office Services Building. Postage stamps are available for purchase in the Mail Center; however, envelopes and other packaging are not provided. Postal mailboxes are located behind Newton Apartment Building and near Marion State Residence Hall. An intra-campus mailbox is located in the Housing and Residence Life Office.

Any problem with facilities should be promptly reported in writing to the Housing and Residence Life Office. Housing Work Order forms are available in the Housing Office and online. Using these forms, describe services needed and schedule an appointment where you may be present, or authorize entry into room/apartment in absence of the resident. (Emergency situations requiring immediate attention is an exception to this policy and should be reported without delay to the Housing and Residence Life Office or a Resident Assistant by telephone, if necessary).

Routine pest control and heat/air conditioning services are provided on a regular basis; however, residents should notify the Housing and Residence Life staff or the RA if a problem is noticed. Service representatives will be accompanied by maintenance staff for these routine duties.

All repairs and services will be made as promptly as the resources and priorities of the university staff permit. Services not performed with reasonable promptness should be reported to the Housing and Residence Life Office.

Damage – Cleaning – Missing Property – Replacement Costs

Students must reimburse the university for any damages, repairs or missing property caused by negligence, misbehavior, and/or related to decorations. Whenever residents fail to meet cleaning standards as deemed appropriate by the university, authorized personnel will be assigned to provide services. Residents will be assessed for services rendered. These charges may be adjusted as changes in cost to the university occur.

All residents will be held responsible for damages or violations which occur in communal areas other than a private bedroom unless a specific individual can be identified as responsible. Each student concerned will receive a bill reflecting his/her share of the charges.

Actual costs will be charged when a Service Request/Work Order is completed unless an estimate is necessary for damages beyond normal wear and tear.

Invoices or bills for services, damages or fines are due upon receipt. Failure to pay a financial obligation within 14 days or the specified date as indicated on the invoice will result in the addition of a $10 late fee.

Locked Out of Apartment or Residence Hall

If you are locked out of your residence, come to the Housing and Residence Life Office during business hours to sign out a loaner key that you can keep up to one hour. After office hours and weekends or holidays contact the Resident Assistant at the Community Building (843-661-4672) for assistance.

A room or apartment can only be opened for the assigned occupant. Positive identification is required, and there is a small charge for this service.

Lost Keys

Residents are expected to carry keys at all times. Caution – for your safety and security, do not lend keys to anyone. Lost room, apartment or mailbox keys should be reported immediately, and replacement keys will be issued by the Housing staff. For your protection, locks will be changed, and new keys will be issued. There will be a replacement cost for lost keys and lock changes; however, residents will be billed at a later date to avoid delay in receiving new keys.

Outdoor weatherproof telephones are located at the first floor entrance to each of the residence hall buildings and Forest Villas apartments to be used for communication with students for entry when visiting.

Local telephone service is provided at no added cost. Each unit (residence hall room or apartment) is provided with one telephone line and one telephone.

Residents cannot receive collect calls.

The following precautions have been taken to ensure our students’ safety and security:

• Smoke and fire alarms in each apartment
• Intrusion guard on each unit entry door
• Fire sprinkler systems in Residence Halls and Forest Villas
• “Blue Light” alarm system for 911 assistance
• Well-lighted grounds and parking areas

Residents are strongly urged to carry your keys at all times and to lock your door when you are not in the room. Residents are encouraged to be active in maintaining a safe and secure community. Residents should report any threats to safety to the RA or Campus Police. These might include, but are not limited to, suspicious persons in the building, damage to doors, windows, and screens, locks which may have been tampered with, poor lighting at entrances and exits, or malfunctioning phones at main building entrances.

A safe and secure living community for residents is important. Any action on the part of a resident that threatens the safety or security of another resident or his/her property will result in disciplinary action. Potentially dangerous actions include, but are not limited to, providing or allowing entry to nonresidents or unauthorized individuals, propping open locked doors, loaning keys, accessing student rooms other than one’s own, taking another’s property, tampering with locks, and removing screens from ground floor windows.